Team Leader, IT Client Services


About Us

Trinity College is a vibrant, diverse community, inspiring and enabling students of exceptional promise from Australia and around the world in its various educational programs, including a Residential College, a Theological School and a Pathways School. Trinity offers a warm collegiate workplace set amongst the leafy environs and historic buildings of Melbourne University‚Äôs oldest college, founded in 1872. 

About the Role

We are looking for a motivated and collaborative Team Leader - Client Services to join our ITS team and the wider Trinity community, reporting into Manager, IT Operations.

This position manages the front of house IT services and is responsible for ensuring that our College community, including all students, staff, visitors and guests at the College receive effective and efficient IT services. The role leads a team that provides: direct ICT support to clients, deployment & management of client computing as well as level 1 support for audio-visual technology, Office 365, printing and telephony services. Further duties include managing equipment lifecycle programs, procurement activities and student on-boarding ITS processes.

In addition, it also acts as a Project Manager assigned to one or more projects, drives continuous improvement in IT policies and practices and contributes to planning future services and improvements based on client feedback and needs. This is a full-time ongoing role.

About You

The successful candidate will have experience in leading, coaching and mentoring staff and will be tertiary qualified in Information Technology or will have an IT certification.

In addition, you will have:

  • ITIL certification and experience working in an ITIL environment
  • Experience with workstation and mobile client technologies
  • Experience in device maintenance and support including audio-visual support and teaching space design

Your commitment to collaborating in order to provide quality services to clients, being attentive to their needs, passion for and awareness of future directions in information technology will see you succeed in this role.

Salary Range:

Band 3 FTE $84,762 - $90,000 plus 10% superannuation plus 17.5% leave loading

Benefits

  • work in a warm and collegiate environment 
  • access to funded professional development 
  • access to wellbeing programs such as an EAP program, Pilates classes and heavily discounted gym memberships 
  • work-life balance and flexible fair work arrangements

How to Apply

To be considered for this role, you must submit a cover letter, resume, and response to the key selection criteria as outlined in the attached position description. 

Applications close 9am 26 April 2019

Enquiries: Ms Roop Dhingra, 03 9348 7136

Trinity College: Excellence, Community, Diversity, Society

Full-time

Job no: DPAJ90201

Location: Parkville, 100 Royal Parade

Closing Date: Friday, 26 April 2019