Student Experience Officer (Parental Leave Cover)

About Us

Founded in 1872 as the first college of the University of Melbourne, Trinity College is a vibrant, diverse community, inspiring and enabling students of exceptional promise from Australia and around the world in its various educational programs, including a Residential College, a Theological School and a Pathways School. The College has a diverse student body from a wide range of socioeconomic, geographical and cultural backgrounds. This has created a vibrant and supportive learning community. 

The College is committed to the safety of all children, and to providing a culturally safe and inclusive environment for those from diverse backgrounds.

About the Role

The Trinity College Pathways School provides programs to local and international students that are 'pathways' to studying at the University of Melbourne or other leading universities across Australia. 

The Student Experience Officer is the initial contact for Pathways School students, and to take phone and email enquiries for the Pathways School. The role requires an organised but flexible person who has experience and enthusiasm for customer service, an ability to develop rapport with students aged 16 to early 20s and from a range of countries and cultural backgrounds. 

The role will be based in the Student Hub at the centre of the School and will offer opportunities to contribute to and learn about many facets of an international education business.

This role is a face to face role required to be on-campus working 5 days per week. 

About You

To secure this exciting role we are looking for an organised customer service guru, who may have had experience in an international education setting or with student enquiries.  You will be a team player who takes initiative with an eye for detail and accuracy in conveying and documenting information. Your proven ability to communicate with students from diverse backgrounds, will put you in good stead. 

Contract Type: Full time, parental-leave cover position commencing on 19 May 2025.

Salary:  Band 2 - FTE $73,773 plus 11.5% Superannuation and 17.5% Leave Loading.

Benefits: Trinity College offers a warm, collegiate and flexible work environment for all staff and a range of benefits including:

•   Professional Development Opportunities
  
•   Employee Assistance Program
•   Discounted Gym Membership from Melbourne University
•   Discount on Health Insurance with BUPA
•   Salary Packaging

Enquiries: Karen Thomas - Manager, Student Experience. Email:  karent@trinity.unimelb.edu.au 

To Apply

Applicants must be Australian Citizens, Permanent Residents or hold a valid work permit or visa. The successful applicant must secure, or be in the process of securing, a Working with Children approval. 

To be considered for the role, you must include your response to the key selection criteria as outlined in the position description along with a current copy of your resume. 

Applications close: Friday 21 March 2025

Trinity College celebrates diversity and is committed to creating an inclusive environment for all employees.  We welcome applications from people of all backgrounds, including Aboriginal and/or Torres Strait Islanders, people from culturally and linguistically diverse backgrounds, people with lived experience of disability and people who identify as LGBTI.